We are sorry that our Boox devices need to require Google Play certification. Apology for the bad experience you have. For the reason that E-ink devices require Google Play certification, certain parts of Google Play Certification exist for general cell phone and tablet screens. There is no such specific standard for the E-ink screen because of the hardware difference (refresh rate). We will continually ask the E Ink company to contact Google for this issue. Google Play can be used normally following our instructions https://help.boox.com/hc/en-us/articles/360027487672-How-to-activate-the-Google-Play- at present. Please try to restart your device after 6-24 hours and see if it works.
Are The Boox E- Readers Certified By Google Play?
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Hi Michael,
To activate google play on your device, please refer to the video instructions at the links below:
Firmware Version V3.1:
https://www.youtube.com/watch?v=QL7tF8cIfKE
Firmware Version: V3.2
https://www.youtube.com/watch?v=QcH3KOQmCDA
Many thanks for your time and understanding.
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