Unable to set up a Google work profile on the Max Lumi



  • Official comment

    Hello Rava,

    Thanks for your post. Apology for any inconvenience that has caused. 

    In this case, you are suggested to submit bugs on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you via email within 2 working days after you submit the Feedback. Thanks for your cooperation.

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  • Rava Azeredo da Silveira

    Dear Michelle,

    Thanks a lot for your reply!

    I have now submitted my question via the Settings/Feeback feature on the Max Lumi. However, I received an immediate 'auto-reply' which does not solve my problem at all! Will I received further feedback from someone at Onyx who will actually go through my question or not? And, if so, through what channel? (I gave my email in the Settings/Feeback feature; will I receive an email?)

    Best regards,



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